This Appointment Booking & Cancellation Policy outlines the procedures, terms, and conditions governing appointment bookings, confirmations, rescheduling, cancellations, and related matters for services provided by KEANGNAM KOREA COMPANY LIMITED (hereinafter referred to as “Keangnam Korea,” “we,” “our,” or “us”) through https://keangnamkorea.com, our hotline, or directly at our clinic.
By booking an appointment with Keangnam Korea, customers acknowledge that they have read, understood, and agreed to this Policy.
Company Name: KEANGNAM KOREA COMPANY LIMITED
Brand Name: Keangnam Korea
Address: 394-396 Cao Thang, Ward Hoa Hung, Ho Chi Minh City, Vietnam
Business Registration Number: 0314529669
Hotline: +84 911 833 555
Email: [email protected]
Website: https://keangnamkorea.com
Customers may schedule an appointment through one of the following official channels:
Upon receiving the booking request, our staff will contact the customer to verify the information and confirm the appointment.
An appointment shall be considered confirmed only after the customer receives an official confirmation from Keangnam Korea via telephone, SMS, email, or another official communication channel.
Submitting a booking request through the Website or any online platform does not automatically guarantee an appointment.
To ensure a smooth registration and consultation process, customers are encouraged to arrive 10–15 minutes before their scheduled appointment time.
If a customer arrives late, Keangnam Korea will make reasonable efforts to accommodate the appointment. However, service times may need to be adjusted depending on the clinic’s schedule and availability.
Customers may request to reschedule an appointment by contacting Keangnam Korea through our Hotline or official communication channels.
To facilitate proper scheduling of doctors, specialists, and treatment rooms, customers are encouraged to notify us at least 12 hours before the scheduled appointment.
Rescheduling requests are subject to the availability of doctors, specialists, treatment facilities, and clinic operating schedules.
Customers may cancel an appointment at any time by contacting Keangnam Korea through our official communication channels.
If a deposit has been made, any refund, transfer, or retention of the deposit shall be handled in accordance with our Payment Policy and any agreements previously confirmed between the customer and Keangnam Korea.
To minimize disruption to doctors’ schedules and other customers, we kindly encourage customers to notify us of cancellations as early as possible.
If a customer fails to attend a confirmed appointment without prior notice, Keangnam Korea reserves the right to:
These measures help ensure fair scheduling and efficient service for all customers.
Customers arriving more than 30 minutes late without prior notice may be required to reschedule their appointment, depending on the doctor’s availability and the clinic’s operating schedule.
Keangnam Korea will make reasonable efforts to accommodate late arrivals whenever possible; however, we cannot guarantee that the original appointment time can be maintained.
In certain circumstances beyond our reasonable control, Keangnam Korea may need to reschedule or postpone appointments, including but not limited to:
In such cases, Keangnam Korea will contact the customer as soon as reasonably possible to arrange a new appointment at a mutually convenient time.
Customers are responsible for:
Customers have the right to:
Keangnam Korea is committed to:
Keangnam Korea reserves the right to refuse or adjust appointments where:
Appointments may be delayed, postponed, or cancelled due to circumstances beyond Keangnam Korea’s reasonable control, including but not limited to:
In such cases, Keangnam Korea will make reasonable efforts to notify customers promptly and arrange alternative appointment times where possible.
Keangnam Korea reserves the right to modify, update, or revise this Appointment Booking & Cancellation Policy at any time to reflect changes in business operations or applicable laws.
The revised version shall become effective immediately upon publication on the Website.
Customers are encouraged to review this Policy periodically for updates.
