SERVICE WARRANTY POLICY

1. Purpose

This Service Warranty Policy outlines the warranty terms, conditions, scope, rights, and responsibilities applicable to cosmetic and aesthetic services provided by KEANGNAM KOREA COMPANY LIMITED (hereinafter referred to as “Keangnam Korea,” “we,” “our,” or “us”).

The purpose of this Policy is to ensure transparency, service quality, and the legitimate rights and interests of our customers.

2. Service Provider Information

Company Name: KEANGNAM KOREA COMPANY LIMITED

Brand Name: Keangnam Korea

Address: 394-396 Cao Thang, Ward Hoa Hung, Ho Chi Minh City, Vietnam

Business Registration Number: 0314529669

Hotline: +84 911 833 555

Email: [email protected]

Website: https://keangnamkorea.com

3. Scope of Application

This Policy applies to cosmetic, aesthetic, beauty care, and related services directly provided by Keangnam Korea.

Warranty services are subject to the specific service package and the professional assessment of the treating doctor or qualified specialist.

4. Warranty Eligibility

Customers may be eligible for service warranty when all of the following conditions are satisfied:

• The service was performed directly by Keangnam Korea.
• The customer has fully complied with all pre-treatment and post-treatment care instructions provided by the attending doctor or specialist.
• The customer attends all scheduled follow-up appointments when required.
• The customer has not undergone any modification, corrective treatment, or similar procedures at another clinic that may affect the treatment outcome.
• The customer provides complete and accurate information and cooperates during the evaluation process.

Warranty services shall only be provided after Keangnam Korea determines that the issue falls within the applicable warranty scope.

5. Exclusions from Warranty Coverage

The Service Warranty does not apply under the following circumstances:

• Failure to follow post-treatment care instructions.
• Failure to attend required follow-up appointments.
• Self-medication or the use of products or treatments not recommended by Keangnam Korea.
• Receiving additional cosmetic procedures or corrective treatment at another clinic.
• Injuries, accidents, or external impacts affecting the treatment area.
• Changes resulting from natural aging, weight fluctuations, underlying medical conditions, or other biological factors beyond Keangnam Korea’s control.
• Force majeure events or circumstances otherwise excluded under applicable laws.

6. Warranty Claim Procedure

Customers requesting warranty service should follow the procedure below.

Step 1 – Contact Keangnam Korea

Please contact us through one of the following channels:

• Hotline: +84 911 833 555
• Email: [email protected]
• Visit our clinic directly.

Step 2 – Provide Required Information

Customers may be requested to provide:

• Full name
• Phone number
• Service received
• Date of treatment
• Description of the issue
• Supporting photographs (if available)

Step 3 – Professional Evaluation

Keangnam Korea will arrange an examination with the treating doctor or an authorized specialist to evaluate the customer’s condition.

Step 4 – Warranty Resolution

Following the professional assessment, Keangnam Korea will inform the customer of the appropriate warranty solution, if applicable.

7. Processing Time

Upon receiving all required information, Keangnam Korea will normally respond within 1–3 business days.

Cases requiring further medical assessment, specialist consultation, or additional examinations may require additional processing time. Customers will be informed accordingly.

8. Warranty Solutions

Depending on the customer’s condition and the doctor’s professional assessment, warranty services may include one or more of the following:

• Medical examination and monitoring.
• Post-treatment care.
• Professional adjustment or corrective procedures.
• Additional treatment or clinical support.
• Other medically appropriate solutions determined by the attending doctor.

The warranty solution shall always be based on professional medical judgment and the customer’s actual condition.

9. Treatment Results

Customers acknowledge and understand that the outcome of cosmetic and aesthetic procedures varies from person to person.

Treatment results may be influenced by numerous factors, including but not limited to:

• Individual anatomy.
• Skin characteristics.
• Overall health condition.
• Healing process.
• Lifestyle.
• Compliance with post-treatment instructions.

Accordingly, Keangnam Korea does not guarantee that every customer will achieve identical results.

Before-and-after photographs, testimonials, illustrations, or treatment examples displayed on the Website or in promotional materials are intended solely for reference and should not be interpreted as a guarantee of specific outcomes.

10. Additional Costs

If additional procedures requested by the customer fall outside the warranty coverage, Keangnam Korea will clearly explain the proposed treatment plan and any applicable charges before proceeding.

No additional service will be performed without the customer’s prior consent.

11. Customer Rights and Responsibilities

Customers have the right to:

• Receive a professional evaluation after treatment.
• Obtain appropriate recommendations and warranty support where applicable.
• Receive a clear explanation regarding warranty eligibility and coverage.

Customers are responsible for:

• Providing truthful and complete information.
• Following all medical advice and post-treatment instructions.
• Attending scheduled follow-up appointments.
• Cooperating throughout the evaluation and warranty process.

12. Rights and Responsibilities of Keangnam Korea

Keangnam Korea is committed to:

• Processing warranty requests promptly and professionally.
• Conducting objective medical evaluations.
• Protecting customers’ personal information in accordance with our Privacy Policy.
• Providing appropriate warranty solutions based on professional medical standards.

Keangnam Korea reserves the right to decline warranty requests that do not satisfy the conditions set forth in this Policy.

13. Amendments to This Policy

Keangnam Korea reserves the right to revise, amend, or update this Service Warranty Policy at any time to reflect changes in business operations, medical practices, or applicable laws.

Any updated version shall become effective immediately upon publication on the Website.

Customers are encouraged to review this Policy periodically.